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2 Reviews
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anonymous

04/27/11

This company was to do come out and check an issue with our AC, we were told we would receive a call from the tech to let us know when he is on his way. I had to leave the home and attempted to contact their office and left a voice message with an updated number as well as changing our home message to include that number and when I got home ( 45 mins ) later there was a "sorry we missed you" on my door. There was NO ATTEMPT to contact me to let me know the tech was on his way here and of course they would not send him back out the same day!!

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anonymous

03/25/11

This web site recommended BFS for their professionalism and customer service and that is why I thought I would try them to fix my Washer. They came out on Monday and discovered that I needed a new Water Pump. It is now five days that I have waited for the part to get in. It should take no more than three days for a fix on a Washer at the maximum. I'm not impressed with the way this job has been handled and will not use their service again.

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DETAILS
General Info
Integrity- doing the right thing, even when no one is looking. This is the whole premise that BFS was born and has grown upon. One of Mr. Herd's favorite sayings is "Always treat your customers as you would want your mother to be treated," and this is what our customer service representatives strive to do each and every day. Our mission here at BFS is to keep your family comfortable by providing exceptional service through integrity, hard work, and treating our customers like family.
Hours
Regular Hours
Mon - Fri:
Categories
Major Appliance Parts, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Major Appliance Refinishing & Repair
Services/Products
  • Water Heaters
Payment Options
Brands
Goodman
Neighborhoods
Southeast Jacksonville, South Riverside
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Data provided by one or more of the following: DexYP, Data Axle, Yext.