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11/15/11Provided by Citysearch
These people are horrible. They will rip you off and lie to you and cheat you in any way that they can. I love my car but going through this dealership is the worst mistake that I have made. They ripped us off over and over again. Almost 3 months later they still do not have our paperwork correct and they continue to lie and cover their own mistakes. Please do yourself a favor if you love Mitsubishi's and have to have one go out of your way to travel to a better dealership rather than to deal with this group of ""gentlemen"".
09/29/11Provided by Citysearch
This dealership is rude and they lie . i have owned 3 Mitsubishi never had a problem with your service dept . until that last couple of years .mike and joe were the best , now when i go in for service let them know i think there is a problem . they tell me i dont know what i am talking about . i have never failed getting my service done on time . now guess what i have a 1000 dollar repair that i had been telling them about almost a year . its covered under my warranty but i cant trust them to do it right . i will never buy another Mitsubishi . this place sucks also had a sales man talk down to me . if i was a man this would have never happened ....
06/02/11Provided by Citysearch
My Suzuki had clutch issues, and was stuck at home. Brian from the service department had my car towed in first thing in the morning, called me when he found out what was wrong, and my car was ready for pick up early the next day. Luckily most of the repair work was done under warranty. He also made sure that the recall items I had been unaware of were completed.
He remembered me from 1999 when I used to bring my Isuzu Rodeo in for service, was friendly, dependable and polite. I have always been pleased with the service I've gotten at City Automotive, and will be going back as a satisfied customer.
04/07/10Provided by Citysearch
The vehicle has been in there several times for service. Each time the service is half-assed. They actually broke a lug nut on my wheel (and didn't tell me, I found out because my wheel was wobbling on the road putting myself and my family at incredible risk of something terrible happening) when I wanted break pads added. After several frustrating tries, I finally called the service guy who then proclaimed that he is the manager. I asked the guy who has the ability to hire and fire him because I wanted to talk to him. He said he was the one. I called back and spoke with the general manager who stated that he was not the main guy. I will never buy a Mitsubishi again.
04/07/06Provided by Citysearch
This dealership is not professional or fair! I am a young woman who just moved to Florida from out of state. They thought they could take advantage of me! I went in one afternoon with my boyfriend to by myself a new SUV. About a week after, the dealership kept calling my boyfriend demanding $6,000. I signed a 30 day note saying I would bring in my down payment within one month. I am a second grade teacher. Even my 7 year olds know that one week is not 30 days!! The dealership wouldn't even call me to speak to me. It was my loan!! I ended up telling the dealership I wanted my old car back! This was the worst week of my life. My salesman was nice but the manager A---, was a complete jerk!!!!! PLEASE DON'T BUY YOUR NEXT CAR THERE!!!
11/01/02Provided by Citysearch
Actually, everyone should stay away! This was the worst car buying experience I have ever had. The salesman was nice, and I liked the car...but once I got inside the door the story changed. I was straight up lied to by the finance guy! My employer participates in the affiliate program which means that I would get a discount on the vehicle. I told him about the program, and he gave a price that was higher than the sticker price!! What a discount! He told me repeatedly that this price included the discount. After about 2 hours of ridiculousness, the manager told me that they couldnt tell me the price of the vehicle with the discount. (admission of the lie) I am a college educated woman, with a CPA, and they treated me like an idiot who cannot tell that the price increased instead of decreased. Conclusion: STAY AWAY
- General Info
- Welcome to City Mitsubishi City Mitsubishi is proud to be the go-to dealership in Jacksonville, FL for new Mitsubishi models, pre-owned vehicles, and top-notch vehicle service. With a friendly sales staff, experts service technicians, and a great financial department, we're your one-stop automotive shop in north Florida. Take a look around our website to see everything we offer and let us know if you have any questions.
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- Mitsubishi Motors
- Atlantic Boulevard Estates, Greater Arlington
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