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I join the list if unhappy customers of SafeTouch Security. The way they lock you in a 5-year contract is suspect. I have been I had a 3-year contract with Wells Fargo and the last two years are with SafeTouch. In order to get out of the contract, I would owe them $949.46. Nicole told me, "it was stated in my contract that the terms were for 5 years." I have to pull my contract, but I can assure you that it was not stated that way. Otherwise, I would not have signed a contract for 5 years. I either have to buy out the contract or wait until November 2016. This is a real rip-off. Save your money and go with a reputable company.
We prepaid for 3 years for one of our office buildings. After 3 years we noticed significant costs being hit on our bank account. We called to inquire and have been given so many excuses my head hurts thinking about them. Every CSR has lied to us with different issues and we now have an completely unusable system with 8 different solutions to try - none of which make any sense. We have requested a copy of the documents and they give us a ton of excuses why they have not provided them. On top of all this - they call me repeatedly to sell me a system and I am on the national do not call list AND I am a freaking customer. Pathetic excuse for a business to prey on hard working individuals and businesses and steal from them.
Their product is great. Their workmanship and customservice are the worst I have ever witnessed. They hacked into my wiring leaving exposed wires, wires hanging from the junction box and broke a window placing a sticker on it. I had to repair all of it because I left town immediatl for the military and did not meet their ten day notification requirment. They however did not even come out to look at the discrepcanies and now they block my phone calls...yet I am uner contract to still pay them! THE WORST BUSINESS EVER!
05/03/12Provided by Citysearch
If you're looking for GREAT CUSTOMER SERVICE don't look at Safetouch- you WILL NOT find it with Safetouch. The only thing that exceeds their lack of customer care is their level of incompetence. Details of my experience are too mumerous to spend the time and effort to share here but if your objective is to be treated like a second class citizen and be disrespected go with Safetouch. My recommendation to Safetouch: divert some of your marketing monies to customer service training.
11/01/11Provided by Citysearch
I thought that safe touch was gonna be a great provider until, BOOM lightning hits my home that i hadnt been living in for 60 days yet! Safetouch had just gotten $350 to install my alarm/2 key pads not even 45 days prior to the lightning hitting! So now im stuck in a 5yr contract that i intially thought i had signed up for a 3yr contract but come to find out they did it for 5yrs..Not to mention they say they wouldnt repair my system unless i gave them $250..So im left without an alarm because i refuse to pay it but they're still debiting $ out my account every month..SAFETOUCH SUCKKKKKSSS!
I have been a customer for over 7 years now and have had nothing but great service from both the monitoring station and the service department. Do not let other reviews discourage you from doing business with this company, they do stand behind their products and do everything they say they do! Thanks to their fast response, my house was saved from a fire because of a bad fan that started a fire in one of my bedrooms and they had the fire department at my house before it totally destroyed my house. Thanks Safe Touch!
I have found this company to be an great value for the services they offer. I have been a satisfied customer for several years and have not had any issues. Every time I have needed service they have responded quickly, and even fixed my system for free after my house was struck by lighting. I would recommend them to anyone looking for a good security system to protect their home or business.
Guaranteed Response: 45 Seconds Average Response: 11 Seconds
- General Info
Founded in 1984, SafeTouch Security System provides monitoring and installation of home and business security systems. It specializes in burglary, smoke detection and two-way link devices. The company offers three customized monitoring services to customers known as silver, gold and platinum packages. SafeTouch Security System provides door, window, personal and cash draw transmitters, as well as carbon monoxide, wireless motion and glass break detectors. It also provides voice over Internet protocol monitoring and phone line protection through its SKYGUARD product. The company s products comply with Underwriters Laboratories monitoring requirements. SafeTouch Security System maintains a location in Jacksonville, Fla.
Over 20 Years in Business SafeTouch® provides reliable home security installation and monitoring services of the highest quality and has been serving the Jacksonville area for over twenty years.
- Regular Hours
Mon - Sun:
- Security Control Systems & Monitoring, Fire Alarm Systems, Fire Alarm Systems-Wholesale & Manufacturers, Security Control Equipment-Wholesale & Manufacturers, Security Equipment & Systems Consultants, Security Guard & Patrol Service
- Home Security Systems
- Home Security Cameras
- Wireless Home Security
- Home Alarm Monitoring
- Payment Options
- Mandarin Station-Losco, Southeast Jacksonville