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B
Brandon B.

07/21/17

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I hired a crew of 4 to move a 2 bd/2 ba apartment. It was scheduled for 10am. They arrived at 8:30 with no warning. My wife reviewed the estimate and handed each mover a pre-loading tip to encourage a quick move. I arrived about 10am to find less than half of my stuff loaded. Two movers were young and clearly inexperienced. During loading, at least one person was always on a break and there were several complaints about items being too heavy. They disagreed about how to carry and pack several items. One of them stated jovially these young guys are moving slow. Concerned, I called the company to prepare them for an inevitable complaint if the move took much longer. They told me they would have dispatch hurry them up. When they finally closed the truck door, almost 5 hours had passed and there were still multiple items in the apartment. When they were late arriving at the new place I called the company again to formally complain. When they finally arrived, the driver hands me his phone with the manager on the phone. I thought he was calling for customer service but he was only calling to verify payment. He was dismissive and became increasingly rude. I told him I would be filing a complaint and I wanted my belongings unloaded as soon as possible. At almost 2:00, he set the end time of 2:30. I reminded the movers about the tip. The experienced mover criticized the younger guys for their speed, strategy and ability. At 2:30pm there were a few items still on the truck. The driver announced the time and stopped working. The others brought in the remaining items but left them in the floor. We noted on the contract that the bed and crib were not reassembled so we could not confirm any damage. After an unnecessarily long debate, the driver signed and they left. Later we found multiple damaged items including damage to the walls in the house, which will likely cost me my security deposit. The customer service experience was horrible. I may not have been as angry with this move had the manager shown the least bit of concern about the customer experience. When we are paying for a service during an already stressful event like moving, a simple caring interaction with the company can go a long way. In addition, it would be helpful for a consumer to know that the staff they are hiring is young and inexperienced. If I had known that then I would have been prepared for the timing of the move.

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DETAILS

"WE WILL SAVE YOU MONEY!"

General Info
At Bargain Moving in Arizona, you can move your precious items with pure confidence whether it be local or long distance, knowing that they will be handled professionally and carefully. We are experienced in moving priceless items that are unusually in sized or have unique shapes. We are here to help make your move easy. Bargain Moving Inc. meets the strict guidelines of customer support, so you can be certain to receive the highest quality customer service. We place the highest value on your property so you know you are working with a company who will treat your property carefully. Our moving crews will treat you as a VIP and your goods with ultimate care and attention. Bargain Moving Inc. is based in Arizona. We service residential and business movers in the entire state of Arizona and nationwide. Our professionals will come to your home and move your personal items carefully and quickly. We give you the highest value possible on moving service. If you need to move your home, move your apartment or move your business, Bargain Moving Inc. can give you the best prices available. Give us a call at 480-350-7680 or come to our store and visit us in person. We will be happy to assist you. We are located at 856 West Broadway Mesa, Arizona 85210.
Hours
Regular Hours
Categories
Moving Services-Labor & Materials, Movers, Movers-Commercial & Industrial
Services/Products
Moving services, commercial & industrial, labor & materials.
Payment Options
Location
Mesa, AZ
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