I setup an appointment, and the person told me to be there 15 minutes early for my appointment to be sure it started on time. 10 minutes before the appointment I received a call that they were running late and to come 15 minutes later then agreed. I said I was just about there and was coming from the West valley so a long drive. They did not apologize just repeated they were running late. I waited in my car until the new time. I went up to the door a few minutes before the time they said, a neon sign said open but the door was locked so I waited until the correct time, still locked. Tried again 5 minutes later and still locked. I called the office but it went to voice mail so I left a message that I was waiting, but no call back. I called a second time and said it was hot out so cancel my appointment as I was leaving. 20 minutes after I left, I got a voice message from the therapist saying she was ready for me. I never received a call back apologizing or anything else.