I was a long time customer, two times a month. This Saturday I had a scheduled appointment for my 4 girls to do manicure and pedicure. We arrived 5 minutes earlier, it took owner mire than half hour to sit them together. We were waiting more than 45 minutes to even start first girl. Two and a half hours later we are still not done. What is purpose of setting the appointment if they will let you wait that long. Sorry, but they just lost me as a customer.